Returns & Exchanges
Need to return or exchange a product? Americana Pipedream backs all of its products with the Americana Pipedream Fit & Function Guarantee.
All our products are protected by the Americana Pipedream Fit & Function Guarantee. If any items in your order are unsatisfactory in terms of fit or function, please contact us. We will be happy to provide any assistance necessary to ensure your experience shopping at Americana Pipedream will be enjoyable, helpful and memorable.
We will be happy to provide refunds and returns for all US customers, within 30 days of the delivery date, unless specified differently in product listing. For any order issues please contact us by email help@americanapipedream.com. If your item is damaged upon arrival or missing, contact us with in 15 days of item being shipped and we will be happy to send a refund or a replacement after a claim has been filed and approved by the carrier. However, if you wish to complete a return and/or refund your purchase, the request must be sent and received to help@americanapipedream.com within 30 days of order delivery date, unless specified differently in product listing. Americana Pipedream Apparel reserves the right to limit or deny return/exchanges. Shipping will not be refunded for any returns/orders other than order mix ups or defective products. For all international customers returns and refunds are permitted only if item is defective or damaged during shipping/freight. Please contact us at help@americanapipedream.com for any questions or concerns.
BIKE AND NIGHT VISION GOGGLE ORDERS CAN NOT BE CANCELED ONCE PLACED. THEY CAN NOT BE RETURNED UNLESS IN ORIGINAL PACKAGING OR DEFECTIVE AND ARE SUBJECT TO A 15% RESTOCKING FEE!
Restocking Fee?
ALL NVG "Night Vision", Electric Bikes "E RIDE PRO" and or products specified to have a restocking fee in product description. Will incur a 15% restocking fee. Return shipping will be deducted from total order amount if item was shipped. This includes cancelation of order as well!
How long until my money is refunded if I return?
Payments may take up to 15 days to refund depending on payment type! International refund payments could take longer.
